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Frequently Asked Questions

Account Management

How do I create a new student account?

In order to register for a public course offering, you will need to create a new student account. Even enrolled Wilmington University students will need a seperate account to register for WilmU continuing education offerings. Professional and Continuing Education accounts do not use MyWilmU credentials.

On the main page, select Create a New Account or select Login/Create Account in the top left menu bar. Complete all form fields that are marked with an asterisk.

If you are employed by a company that is a WilmU PCE corporate partner, some login information may be already established for you. Please contact our team at ContinuingEd@wilmu.edu so we can provide you with the information associated with your student account.

How do returning Continuing Education students access their accounts?

On the main page, select Log in to Your Account or Login/Create Account in the top left menu bar. From the Sign In box, select your role type as Student and enter your username and password. Select Sign In.

NOTE: If you are a Continuing Education student whose most recent professional development course with WilmU took place prior to August 2022, you will need to create a new account in this registration system.

How do I reset my Username or Password?

To reset your username, on the main page, select Log In to Your Account or Login/Create Account in the top left menu bar. From the Sign In box, select Forgot your Username. This will prompt an email notification to be sent to the email address associated with your account. You will need to complete the identity verification question to have your username emailed to you.

To reset your password, on the main page, select Log in to Your Account or Login/Create Account in the top left menu bar. From the Sign In box, select Forgot your Password. This will prompt an email notification to be sent to the email address associated with your account. Instructions to reset your password will be contained in that email.

For questions regarding this process, please contact: ContinuingEdSupport@wilmu.edu.

How do I update my student or company account information?

To update any account information, including name, email address, or phone number, please contact us at: ContinuingEdSupport@wilmu.edu.

Registration & Accessing a Course

How do I register for a public course offering?

From the main page, select All Classes from the left menu or Browse All Courses to browse our public offerings. You can also search for a specific class using the top right search bar. While browsing classes, select the title of the course to view detailed information including its location, instructor and schedule. Select Add to Cart to register for that course.

How do I know whether there is space left in a class?

Each course's available seat count is listed below its course description.

How do I pay for a class and receive a receipt?

After choosing a class, select Add to Cart for registeration and purchase of the course. Select View Cart in the top right corner of any page to view the contents of your cart and checkout. To make your purchase you must review and agree to all policies by providing an electronic signature and clicking I Agree. You will then be prompted to enter your payment information. A receipt will be emailed to the email address associated with your account.

If my course location says "Online 24/7," where do I access the course content?

Courses hosted in the online environment will have content accessible through Canvas 2, which is our Learning Management System for continuing education courses. To access your courses, first, sign into your account on the main page. Select My Classes and Go to Class to access the Canvas 2 login screen. View the password by selecting the eye icon, then copy the Canvas 2 password and click Go To Canvas. Paste the Canvas 2 password in the password box and select Log-In to sign into Canvas 2. Online courses will be accessible via Canvas on the start date listed on the class schedule.

NOTE: This is not the same Canvas access that is used for WilmU's for-credit offerings. If you are a for-credit student at Wilmington University your for-credit courses will be housed in My WilmU and Canvas 1. To access your continuing education courses in Canvas 2, follow the instructions above.

Does my continuing education course offer an option for college credit?

If your course provides an option to receive college credit, this information will be listed in a special notice on the class information details. Additional information will be provided in Canvas 2 within the course modules section including steps to work with Wilmington University's Credit for Prior Learning Department.

Transcript & Certificate of Completion

How do I view or print my continuing education transcript?

On the main page, log-in to your existing account using your username and password. Select My Transcript from the left menu. To print your transcript, select Print View and follow the instructions. If you are requesting a transcript of continuing education courses prior to August of 2022, please contact the WilmU Office of the Registrar at (877) 967- 5464

How do I request a Certificate of Completion?

A certificate of completion will be sent to the email address associated with your account after the completion of each course. To request a certificate, please contact ContinuingEd@wilmu.edu.

Criminal Justice Institute
Frequently Asked Questions for Entities and Constables

How do I access my account as an entity director or financial contact?

One the main page, select Log in to Your Account or Login/Create Account in the top left menu bar. From the Sign In box, select your role type as Company and enter your username and password. Select Sign In.

If you have forgotten your username or password, select Forgot Username or Forgot Password to request email assistance with obtaining or resetting that information.

To updated any account information on file, please contact cjiinstitute@wilmu.edu

How do I add a new constable to my entity account?

On the main page, select Log in to Your Account or Login/Create Account in the top left menu bar. From the Sign In box, select your role type as Company and enter your username and password. Select Sign In. Select Company Students to view your current Constable Roster, and then in the Add New area, click the drop down menu and select Student. Enter all required fields marked with an asterisk. After saving the profile, contact cjiinstitute@wilmu.edu to confirm the profile has been approved.

How do I register a new constable to a course?

On the main page, select Log in to Your Account or Login/Create Account in the top left menu bar. From Sign In box, select your role type as Company and enter your username and password. Select Sign In. Select Company Classes and then select Search to view your current courses available for registration. (If you do not see the course that is needed for your constable, please contact cjiinstitute@wilmu.edu to have the course added to your classes list.) Once you have found the desired course, click the circle next to the course and in the drop-down list, select Assign Students. This will show a list of all constables available to register for this course. For each constable you would like to assign, click the checkbox to the left of their name. When you have selected all the constables you would like to register, click Assign. When the registration is successful you will be provided with a roster of students enrolled in the course.

How do I make a payment on an outstanding invoice for my entity using a credit card?

On the main page, select Log in to Your Account or Login/Create Account in the top left menu bar. From the Sign In box, select your role type as Company and enter your username and password. Select Sign In. From the company welcome page, select Tran History in the top right corner. View the most recent transactions and select Pay Now next to the A/R account balance. This will take you to the Accounts Receivable page. Note that the current balance is listed in the top left corner. In the View drop-down, select Invoices and click Search. Select the invoice you would like to pay, and then under the Action drop-down, select Make a Payment. Select Pay in Full to populate the payment amount in each box or enter manually the amount you would like to pay. Select Credit Card and select No to the "email to student." Click Submit. Enter the necessary payment processing information on the next screen to process your payment.

I am a new constable. How do I access my account and course?

As a constable, you should receive a notification email to set up the password for your account at continuinged.wilmu.edu. (If you do not receive such email, please select the Forgot Password function to have a password reset email sent to you.)

To access your course, once you have logged in, select My Classes, and under class location, select Go to Class to proceed to the Canvas 2 log-in screen. On this screen is the Canvas 2 username and password. Select the eye icon to view the password and copy the Canvas 2 password. Click Go to Class. Paste the Canvas 2 password in the Password box and select Log-In.

How do I receive a certificate of completion for any constable training course?

Contact cjiinstitute@wilmu.edu to receive an emailed Certificate of Completion for your course. Upon completion, this course will also be housed in the My Transcript section of your continuing education student account.
 

Wilmington University