Frequently Asked Questions


Getting Started and Account Management

Q: How do I know if I already have a COPCE learner account?
Account Access


A:  Learners may join COPCE in a variety of ways, including professional training, employer-sponsored courses, certification programs, or personal enrichment classes. If any of these options apply to you, please take a moment to check whether you already have an existing account before creating a new one. If none apply, you’re welcome to proceed with setting up a new account.

  • Go to the COPCE login page and click Forgot Username/Password.
  • Enter the email associated with your COPCE account and follow the emailed instructions to reset your password or retrieve your username.

If you’re unsure which email you used, or can’t access it, email continuinged@wilmu.edu for help.

Q: Do I need a COPCE Learner Account if I already have a WilmU student account?
Account Access


A: Yes. All users, including prior WilmU students, current WilmU students, and other participants—must create a personal account for the COPCE Registration Site.

The COPCE registration site and its Canvas component are separate from WilmU systems. This helps keep your professional and enrichment training records secure and distinct from your academic records.

If your last COPCE course was before August 2022, you’ll need to create a new account.
Q: I took a COPCE course for state training and can't remember my username. How can I log in?
Accessing an Existing Account


 
A: If you took a COPCE course in the past, especially through a workplace or state training program, you may already have an account, even if you didn’t create it yourself. Some professional learners are registered as part of groups, and login details may not have been needed at the time, particularly for courses that were offered in person.

If you don’t remember your username or password, start by selecting “Forgot Username or Password” on the login page and follow the prompts.
 

If you no longer have access to the email used at registration, or if you’re unsure which email or details were used, don’t worry; this is a common situation. Please contact continuinged@wilmu.edu, and our team will help you locate or restore your account.

Q: What does “Returning Student” mean? How do I log in?
Account Access


A Returning Student means you’ve taken a COPCE course before and already have an account in our registration system.

To log in:

  • Go to the COPCE Registration Site.
  • Click Returning Student.
  • Enter your username and password.
  • If you don’t remember your login details, use Forgot Username or Password.
  • If you no longer have access to the email on file (for example, if it was a work email), email continuinged@wilmu.edu for help.
Contact Our Support Team for:
  • Username or password issues
  • Updating personal information
  • Corporate partner login assistance

Email: continuinged@wilmu.edu
Phone: (302)-327-4889


Course Registration and Access

Q: How do I register for a COPCE course, and is there anything I should know?
Registration Process


A: If you’ve taken college courses or professional development training before, you already know the basics, logging in, enrolling, and keeping track of your courses. COPCE works in a similar way, with just a few small differences.

To get started, you’ll need an account on the COPCE Registration Site, which is where you manage enrollment, payment, transcripts, and your student records.

Once logged in, explore courses that fit your goals, whether preparing for a certification, continuing professional development, or pursuing personal enrichment. Then:

  • Select a course that fits your schedule and preferred format (online or in person)

  • Add the course to your cart

  • Apply any available discount codes

  • Complete checkout

When your registration is confirmed, you haven’t just reserved a spot, you’ve taken a thoughtful step forward, building on your previous experience and moving intentionally toward your next learning goal.

Q: What happens after I register and before the class begins?
Online Course Access


A: After registering, you might notice that COPCE courses have a different rhythm than traditional college classes. That’s because they exist in their own space, designed specifically for professional development, certification prep, and personal enrichment. Many of our offerings are taught by talented WilmU adjuncts and industry experts, bringing years of real-world experience into the classroom. This approach allows us to combine university-quality instruction with practical, hands-on insights that give learners a clear picture of what it’s really like to work in these fields—all packaged in a modern, relevant learning experience.

  1. Here’s what typically happens after registration:
    Your COPCE account is active immediately: Log in to view your enrollment, payment, and student records.
     
  2. Course materials and setup:
    Some materials may be available right away, while others, like textbooks or external platforms, become accessible closer to the start date. All required materials are included in the course cost, and you’ll be notified in advance.
     
  3. Canvas access: Your course will appear in Canvas, but full access to modules and assignments usually opens near the start date.
     
  4. Course start times and notifications: Your course start time is always listed in the course catalog and is accurate. Some courses may open their Canvas components a few days early or provide notifications about textbook deliveries or access codes. Students will be notified within two weeks of the course start date so they feel prepared.
     
  5. In-person course details: For in-person classes, students will receive the address, room number, and any helpful instructions, such as parking guidance or directions, to ensure a smooth arrival.

Think of this time as a quiet preparation phase: your registration is confirmed, your materials are being organized, and your course environment is being set up so that when the start date arrives, everything is ready for you to dive in. 
Q: My registered course mentions eligible discounts. How do I request the discount code?


A: COPCE offers discount codes for certain groups of learners.

You may be eligible if you are:

  • A member of a DE SHRM chapter
  • A WilmU alumni
  • A current student
  • Part of an organization with a special promotional code
To request a discount code, email continuinged@wilmu.edu
 

The Professional and Continuing Education team will verify your eligibility and provide a unique code for you to use.
When you’re ready to register, enter your discount code in the Class Code field during checkout, then click the Apply Class Code button. Your savings will be applied immediately, making it easy to take advantage of any eligible discounts.

Q: What makes COPCE courses different?


A: After registering, you may notice that COPCE courses feel a little different from traditional college classes. They exist in their own space, not because they replace or sit apart from Wilmington University’s academic programs, but because they are intentionally designed to work alongside them. COPCE focuses on the essentials of a good training experience: knowledgeable instructors, clear expectations, and learning that is easy to apply.

Courses are taught by Wilmington University faculty, experienced adjuncts, and subject matter experts who know their material and how to teach it. The emphasis is on well-prepared instruction, focused topics, and a straightforward learning experience, whether that’s a teacher preparedness series, certification exam preparation, or a targeted professional skill.

Rather than redefining education, COPCE adds specific, practical components that strengthen the value of degrees and credentials already earned or in progress. It’s a way of bringing the right people, structure, and subject matter together so learning feels purposeful, manageable, and useful.

Contact Our Support Team for:
  • Issues registering for a course
  • Problems accessing COPCE Canvas

Email: continuinged@wilmu.edu
Phone: (302)-327-4889


Transcripts and Certificates

Q: How can I view or print my continuing education transcript?
Transcript Instructions

A: After logging in, select My Transcript and use the Print View option.

Contact Our Support Team for:
  • Requesting an official certificate of completion
  • Discrepancies on your transcript

Email: continuinged@wilmu.edu
Phone: (302)-327-4889

 

Information for Our Corporate and Organization Partners

Q: Can an employer pay for a course on behalf of an employee or group?
Employer-Sponsored and Third-Party Payment


A: Yes. Employers may sponsor professional and continuing education courses for individual employees or training groups. Payment by third-party invoice is available, but it must be coordinated in advance.

To proceed, our team will confirm employer eligibility, ensure the employer is aware of all course details, and verify approval for the number of participants or the individual learner being sponsored. Early communication helps ensure timely enrollment and billing.

Q: When will my employer receive an invoice for training?
Course Billing and Invoice Timing


A:  Invoice timing may vary depending on the course format and instructional cycle. Some courses are billed before the course begins, while others are invoiced after completion.

Q: How do company-sponsored or partner courses apply toward certification requirements?
Certification-Related Training and Documentation


A: Companies and external partners may enroll employees in courses that support the maintenance of professional certifications. If training is tied to certification or compliance requirements, employers should notify the COPCE team in advance so appropriate records and documentation can be maintained.

While COPCE assists with enrollment, record keeping, and learner management, we cannot verify certification requirements for public, state, or federal agencies. Confirmation of certification eligibility and compliance should be handled by the employer or the relevant governing body.

Contact Our Support Team for:
  • Updating company billing or profile information
  • Missing courses in Company Classes
  • Urgent employee roster approvals
  • Questions about certificates for company-sponsored training

Email: continuinged@wilmu.edu
Phone: (302)-327-4889