Frequently Asked Questions

Account Management

How do I create a new student account?

In order to register for a course offering, you will need to create a new student account. Even enrolled Wilmington University students will need a separate account to register for WilmU continuing education offerings. Professional and Continuing Education accounts do not use MyWilmU credentials.

On the main page, select Create a New Account or select Login/Create Account in the top left menu bar. Complete all form fields that are marked with an asterisk.

If you are employed by a company that is a WilmU corporate partner, some login information may be already established for you. Please contact our team at ContinuingEd@wilmu.edu so we can provide you with the information associated with your student account.

How do returning Continuing Education students access their accounts?

On the main page, select Log in to Your Account or Login/Create Account in the top left menu bar. From the Sign In box, select your role type as Student and enter your username and password. Select Sign In.

NOTE: If you are a Continuing Education student whose most recent professional development course with WilmU took place prior to August 2022, you will need to create a new account in this registration system.

How do I reset my Username or Password?

To reset your username, on the main page, select Log In to Your Account or Login/Create Account in the top left menu bar. From the Sign In box, select Forgot your Username. This will prompt an email notification to be sent to the email address associated with your account. You will need to complete the identity verification question to have your username emailed to you.

To reset your password, on the main page, select Log in to Your Account or Login/Create Account in the top left menu bar. From the Sign In box, select Forgot your Password. This will prompt an email notification to be sent to the email address associated with your account. Instructions to reset your password will be contained in that email. For assistance with resetting your username or password, please contact: ContinuingEd@wilmu.edu.

How do I update my student or company account information?

To update any account information, including name, email address, or phone number, please contact us at: ContinuingEd@wilmu.edu.

Registration & Accessing a Course

How do I register for a course offering?

From the main page, select All Classes from the left menu or Browse All Courses to browse our public offerings. You can also search for a specific class using the top right search bar. While browsing classes, select the title of the course to view detailed information including its location, instructor and schedule. Select Add to Cart to register for that course. During the registration process you will be prompted to enter any required registration information for the course. Prior to checkout, enter any relevant discount codes.

Use this document for step by step instructions on the registration. Registering for SHRM offerings? The process is the same, view this document for SHRM course registration information.

How do I pay for a class and receive a receipt?

After choosing a class, select Add to Cart for registration and purchase of the course. Select View Cart in the top right corner of any page to view the contents of your cart and checkout. Enter any relevant discount codes prior to checkout.To make your purchase you must review and agree to all policies by providing an electronic signature and clicking I Agree. You will then be prompted to enter your payment information. A receipt will be emailed to the email address associated with your account.

If my course location says "Online" where do I access the course content?

Courses hosted in the online environment will have content accessible through Canvas 2, which is our Learning Management System for continuing education courses. To access your courses, first, sign into your account on the main page. Select My Classes and Go to Class to access the Canvas 2 login screen. View the password by selecting the eye icon, then copy the Canvas 2 password and click Go To Canvas. Paste the Canvas 2 password in the password box and select Log-In to sign into Canvas 2. Online courses will be accessible via Canvas by the start date listed on the class schedule.

NOTE: This is not the same Canvas access that is used for WilmU's for-credit offerings. If you are a for-credit student at Wilmington University your for-credit courses will be housed in My WilmU and Canvas 1. To access your continuing education courses in Canvas 2, follow the instructions above.

Use this document for step by step instructions on logging into your account and accessing Canvas courses. Accessing SHRM course content? The process is the same, view this document for SHRM Canvas course information.

Does my continuing education course offer an option for college credit?

If your course provides an option to receive college credit, this information will be listed in a special notice on the class information details. Additional information will be provided in Canvas 2 within the course modules section including steps to work with Wilmington University's Credit for Prior Learning Department.

Transcript & Certificate of Completion

How do I view or print my continuing education transcript?

On the main page, log-in to your existing account using your username and password. Select My Transcript from the left menu. To print your transcript, select Print View and follow the instructions.

How do I request an official Certificate of Completion?

A certificate will be issued by the department in which you are taking the course. This could be via email or paper. For questions regarding a certificate contact ContinuingEd@wilmu.edu.

Frequently Asked Questions for Company or Organization Partners

How do I access my company account?

When your company profile is created, you will receive a notification email providing your company a username and the ability to create a password. After the password is initially setup, you will be able to access your company account. One the main page, select Log in to Your Account or Login/Create Account in the top left menu bar. From the Sign In box, select your role type as Company and enter your username and password. Select Sign In.

If you have forgotten your username or password, select Forgot Username or Forgot Password to request email assistance with obtaining or resetting that information.

To updated the company account information on file including billing information, please contact ContinuingEd@wilmu.edu.

How do I add a new employee to my company account?

On the main page, select Log in to Your Account or Login/Create Account in the top left menu bar. From the Sign In box, select your role type as Company and enter your username and password. Select Sign In. Select Company Students to view your current employee roster, and then in the Add New area, click the drop down menu and select Student. Enter all required fields marked with an asterisk.

After saving the new employee profile, newly added profiles will need to be approved by a Wilmington University Staff member so that they can be enrolled in a course. This can take up to 24 hours for the profile to be confirmed, if this is an urgent request contact ContinuingEd@wilmu.edu.

How do I register an employee to a company specific course?

On the main page, select Log in to Your Account or Login/Create Account in the top left menu bar. From Sign In box, select your role type as Company and enter your username and password. Select Sign In. Select Company Classes and then select Search to view your current courses available for registration. If you do not see your organization's course listed, please contact ContinuingEd@wilmu.edu to ensure the course is added to your company account. Once you have found the desired course, click the circle next to the course and in the drop-down list, select Assign Students. This will show a list of all employees available to register for this course. For each employee you would like to assign, click the checkbox to the left of their name. When you have selected all the employees you would like to register, click Assign. When the registration is successful you will be provided with a roster of students enrolled in the course.

How do I make a payment on an outstanding invoice using a credit card?

On the main page, select Log in to Your Account or Login/Create Account in the top left menu bar. From the Sign In box, select your role type as Company and enter your username and password. Select Sign In. From the company welcome page, select Tran History in the top right corner. View the most recent transactions and select Pay Now next to the A/R account balance. This will take you to the Accounts Receivable page. Note that the current balance is listed in the top left corner. In the View drop-down, select Invoices and click Search. Select the invoice you would like to pay, and then under the Action drop-down, select Make a Payment. Select Pay in Full to populate the payment amount in each box or enter manually the amount you would like to pay. Select Credit Card and select No to the "email to student." Click Submit. Enter the necessary payment processing information on the next screen to process your payment.

How do I receive a certificate of completion for a course completed with my company?

Contact the department in which your company is working with for the training course. Upon completion, this course will also be housed in the My Transcript section of your continuing education student account. For questions regarding a certificate contact ContinuingEd@wilmu.edu.

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