Frequently Asked Questions: Learner Support


Getting Started & Account Management

Q: How do I create a new learner account?


A: Visit our main page and select "Create a New Account." Complete all required fields to set up your profile.

  • Corporate Partner Employees: If your company has a partnership with WilmU, please contact us for assistance, as an account may already exist for you.

Q: How do I access my existing account?


A: Returning learners can sign in by selecting "Log in to Your Account" on the main page. Choose your role as "Student," and enter your credentials.

  • Note: If your last course was before August 2022, you will need to create a new account.

Q: I forgot my username or password. How can I reset it?


A: Use the "Forgot your Username" or "Forgot your Password" links on the sign-in page for an automated reset.

Contact Our Support Team for:
 
  • Any issues resetting your username or password.
  • Updating your personal information (name, email, phone number).
  • If you are a corporate partner employee and need login assistance.
Contact the COPCE Support Team at continuinged@wilmu.edu

Course Registration & Access
Q: How do I register for a course?
A: Browse courses using "All Classes" or the search bar. Click on a course title for details and select "Add to Cart" to register.
 
Q: My course is "Online." Where do I find the content?
 
A: After the course start date, access content through Canvas 2. Sign into your learner account, go to "My Classes," and select "Go to Class" for your course.

Please Note: This is a separate system (Canvas 2) from the main WilmU Canvas. You must use the password provided in your Continuing Education account to access it.
 

Transcripts & Certificates
Q: How can I view or print my continuing education transcript?
 
A: After logging in, select "My Transcript" from the menu and use the "Print View" option.
Contact Our Support Team for:
 
  • Requesting an official Certificate of Completion.
  • Any discrepancies on your transcript.
Contact the COPCE Support Team at continuinged@wilmu.edu


Information for Our Corporate & Organization Partners

Q: How do we access our company account?


A: Use the credentials provided in your welcome email. Select "Log in to Your Account" and choose your role as "Company."

Q: How do we add a new employee or register them for a course


A: This is done within your company portal after logging in. Navigate to "Company Students" to add employees and "Company Classes" to assign them to courses.

Q: How can we pay an outstanding invoice with a credit card?


A: Log into your company account, select "Tran History", and then "Pay Now" next to your balance to process a payment.

Contact Our Support Team for:
 
  • Updating your company's billing or profile information.
  • If you cannot find a specific course in your "Company Classes" list.
  • Urgent employee roster approvals.
  • Questions about certificates for company-sponsored training.
Contact the COPCE Support Team at continuinged@wilmu.edu