Frequently Asked Questions for Company or Organization Partners

How do I access my company account?

When your company profile is created, you will receive a notification email providing your company a username and the ability to create a password. After the password is initially setup, you will be able to access your company account. One the main page, select Log in to Your Account or Login/Create Account in the top left menu bar. From the Sign In box, select your role type as Company and enter your username and password. Select Sign In.

If you have forgotten your username or password, select Forgot Username or Forgot Password to request email assistance with obtaining or resetting that information.

To updated the company account information on file including billing information, please contact ContinuingEd@wilmu.edu.

How do I add a new employee to my company account?

On the main page, select Log in to Your Account or Login/Create Account in the top left menu bar. From the Sign In box, select your role type as Company and enter your username and password. Select Sign In. Select Company Students to view your current employee roster, and then in the Add New area, click the drop down menu and select Student. Enter all required fields marked with an asterisk.

After saving the new employee profile, newly added profiles will need to be approved by a Wilmington University Staff member so that they can be enrolled in a course. This can take up to 24 hours for the profile to be confirmed, if this is an urgent request contact ContinuingEd@wilmu.edu.

How do I register an employee to a company specific course?

On the main page, select Log in to Your Account or Login/Create Account in the top left menu bar. From Sign In box, select your role type as Company and enter your username and password. Select Sign In. Select Company Classes and then select Search to view your current courses available for registration. If you do not see your organization's course listed, please contact ContinuingEd@wilmu.edu to ensure the course is added to your company account. Once you have found the desired course, click the circle next to the course and in the drop-down list, select Assign Students. This will show a list of all employees available to register for this course. For each employee you would like to assign, click the checkbox to the left of their name. When you have selected all the employees you would like to register, click Assign. When the registration is successful you will be provided with a roster of students enrolled in the course.

How do I make a payment on an outstanding invoice using a credit card?

On the main page, select Log in to Your Account or Login/Create Account in the top left menu bar. From the Sign In box, select your role type as Company and enter your username and password. Select Sign In. From the company welcome page, select Tran History in the top right corner. View the most recent transactions and select Pay Now next to the A/R account balance. This will take you to the Accounts Receivable page. Note that the current balance is listed in the top left corner. In the View drop-down, select Invoices and click Search. Select the invoice you would like to pay, and then under the Action drop-down, select Make a Payment. Select Pay in Full to populate the payment amount in each box or enter manually the amount you would like to pay. Select Credit Card and select No to the "email to student." Click Submit. Enter the necessary payment processing information on the next screen to process your payment.

How do I receive a certificate of completion for a course completed with my company?

Contact the department in which your company is working with for the training course. Upon completion, this course will also be housed in the My Transcript section of your continuing education student account. For questions regarding a certificate contact ContinuingEd@wilmu.edu.